Terms & Conditions
Last updated: 2 November 2026
These terms apply when you use wolfersports.com or buy from us. Please read them with our Shipping & Delivery, Returns & Refunds and Privacy policies, which form part of these terms.
Nothing in these terms affects your statutory rights as a consumer.
Who You Are Buying From
Our retail operations and dispatches are managed by two different companies. The company you buy from depends on where your order is delivered:
- United Kingdom and European Union: 5aab Sports Limited.
- India and all other countries: Wolfer Sports ERetail Pvt Ltd.
"We", "us" and "Wolfer" in these terms mean the company you are buying from. You can contact either company at care@wolfersports.com.
UK and Europe
5aab Sports Limited
Unit 16, New Farm Buildings, Drift Rd, Maidenhead SL6 3ST, United Kingdom
Company number [COMPANY NUMBER] · VAT [GB VAT NUMBER]
India and rest of world
Wolfer Sports ERetail Pvt Ltd
Pocket 40/47 CR Park, New Delhi 110019, India
CIN [CIN] · GSTIN [GSTIN]
Placing an Order
- When you place an order, we email you to confirm we have received it. Our contract with you starts when we dispatch your order, or, for custom orders, when you approve the final design.
- We may decline or limit an order, for example if an item is out of stock, payment cannot be verified, we cannot deliver to your address, a price was shown incorrectly, the quantity exceeds reasonable purchase limits, or we suspect fraud or resale. If so, we tell you and refund any payment in full.
- If we made an obvious pricing error, we will contact you before dispatch so you can confirm the correct price or cancel.
- You must be 18 or over to place an order. Younger players are welcome; a parent or guardian should place the order.
- Please give accurate details when you order. Product images are for illustration, and colours can look different on different screens.
Prices, Taxes & Payment
- UK: prices include VAT and delivery.
- India: prices include GST and delivery.
- EU and rest of world: delivery is charged at checkout. Import duties, local taxes and carrier fees in your country are not included and are paid by you on delivery.
- Prices are shown in the currency selected on the site and charged in the currency shown at checkout. Your bank may charge conversion fees.
- Payment is taken in full when you order, including for custom and bulk orders, through secure third-party payment providers. We do not store your full card details.
Custom & Bulk Orders
Custom bats can be made to your choice of weight, profile, handle shape and length, grip and engraving. Custom jerseys and teamwear can include your names, numbers, colours, designs and team logos, with a minimum order of 12 pieces where stated.
- Design changes are free until you approve the final design. We ask for your approval at each stage before production continues.
- Please check names, numbers, spellings, sizes and colours carefully before approving. We make exactly what you approve.
- You confirm that you have the right to use any logos, names or artwork you send us.
- Printed and dyed colours may vary slightly from on-screen colours. Custom bat weights are made as close as possible to your choice, within a small tolerance, because willow is a natural material.
- Production times are estimates that depend on quantity, complexity and our schedule. We confirm your estimated dispatch date before production begins.
A Natural Material
Every English Willow bat is unique. Grain pattern, colour, weight and pickup vary from bat to bat, and these natural differences are not faults.
Because willow responds differently to use, conditions and care, we cannot guarantee how long a bat will last. Surface cracks, seam marks and wear from normal play are not, on their own, manufacturing defects.
Our pre-knocked bats are partly knocked in by machine. Please finish knocking in with an old ball before match use.
Coupons, Offers & Store Credit
- Coupons and offers are subject to the conditions shown with them and cannot be exchanged for cash.
- Store credit never expires, can be used on any product and cannot be exchanged for cash.
- If you return items bought with a coupon, the refund is based on the price you actually paid.
Our Responsibility to You
- We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We are not responsible for losses that were not foreseeable, or for business losses. Our products are for personal and sporting use.
- Cricket is a contact sport. Always use suitable protective equipment and follow the care guidance for your gear.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
- We are not responsible for delays caused by events outside our reasonable control. If this happens, we will tell you, and you may cancel for a full refund.
Using Our Website
- All content on this site, including the Wolfer name, logos, photos and text, belongs to us and may not be copied without permission.
- Please use the website lawfully and don't try to disrupt or misuse it. Keep your account login details secure. Reviews you post must be honest and lawful, and we may remove content that is not.
- We may update these terms from time to time. The version on this page when you place your order applies to that order.
Governing Law & Disputes
- UK orders: these terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.
- EU orders: these terms are governed by the law of England and Wales, but you keep the protection of the mandatory consumer laws of the country where you live.
- India and rest of world orders: these terms are governed by the laws of India, and the courts of New Delhi have jurisdiction, subject to any consumer rights you have locally.
If you have a problem, please contact us first at care@wolfersports.com. We will do our best to resolve it quickly and fairly.
