Return Policy
At Wolfer Sports, we want you to buy with confidence. We carefully select and quality-check our cricket bats, apparel, protective gear, bags and accessories before dispatch.
If an eligible standard product is not right for you, you may request a return within 30 days of delivery. This policy also explains what to do if an item is faulty, incorrect, damaged in transit or materially different from what you ordered.
Nothing in this policy limits any rights you may have under applicable consumer law.
Standard Product Return Eligibility
You may request a return for an eligible standard, non-custom product within 30 days of delivery.
- The item must be unused, unwashed, unaltered and in a resalable condition.
- The item must be returned with original tags, packaging, accessories, inserts, labels and any complimentary items included with the order.
- You must contact Wolfer Sports and receive return instructions before sending any item back.
- All returned products are inspected on receipt before a return, exchange, refund or store-credit request is approved.
- Returns that do not meet the eligibility requirements may be declined and returned to the customer at the customer’s cost.
A return request does not automatically mean that a refund has been approved. Approval depends on the item meeting this policy after inspection.
Product-Specific Conditions
Cricket Bats
Standard, non-custom cricket bats may be returned only if they are completely unused and remain in their original condition.
- Bats are not eligible for a change-of-mind return if they have been knocked in, taped, oiled, toe-guarded, used in nets or matches, or show ball marks, dents, cracks, scuffs or signs of use.
- Natural willow products may vary in grain pattern, colour tone, pickup and appearance. These natural variations are not defects.
- Please do not remove protective wrapping or make alterations if you are considering a change-of-mind return.
Helmets & Protective Gear
- For safety and hygiene reasons, helmets, guards and protective equipment may be returned only when unused and with seals, hygiene tags, labels and original packaging intact.
- Items with removed seals, damaged hygiene packaging or signs of wear may not be eligible for a change-of-mind return.
Apparel, Gloves & Wearable Items
- Jerseys, clothing, gloves, inners, socks and other wearable items must be unworn, unwashed, unprinted, unaltered and returned with original tags and packaging.
- Items with personalised names, numbers, printing, embroidery or alterations are not eligible for change-of-mind returns.
Made Specifically for You
Our custom-made cricket bats and custom jerseys are produced to your selected or approved requirements.
Custom-made, personalised and made-to-order products are not eligible for cancellation, return, exchange or refund for a change of mind once production has started.
However, if Wolfer Sports is at fault because the item is faulty, incorrect, damaged in transit or materially different from the approved specification, please contact us promptly. We will investigate and provide an appropriate remedy, which may include a replacement, repair or refund.
When Change-of-Mind Returns Are Not Accepted
- More than 30 days have passed since delivery, except where applicable consumer law provides otherwise.
- The product has been used, worn, washed, altered, personalised, printed, engraved, knocked in, taped, oiled, toe-guarded or otherwise changed after delivery.
- The product has signs of use, ball marks, dents, scratches, scuffs, impact damage, odour, stains or damage caused after delivery.
- Original tags, labels, protective seals, accessories, inserts, packaging or complimentary items are missing, damaged or incomplete.
- The product is custom-made, made to order or personalised and production has started.
- The product is marked as final sale, clearance, clearance bundle or non-returnable at the time of purchase, except where the item is faulty, incorrect, damaged in transit or materially different from its description.
- The returned item does not match the product originally supplied, including where an item has been substituted, switched or materially altered.
Return Shipping Costs
Orders Delivered Within India
- For a change-of-mind return, the customer is responsible for arranging and paying for return shipping.
- Original outbound shipping charges paid at checkout are non-refundable for change-of-mind returns.
- If free shipping was applied and the remaining order value no longer meets the applicable free-shipping requirement after a partial return, Wolfer Sports may deduct the original outbound shipping cost from the refund.
Orders Delivered Within the United Kingdom
- For a voluntary return outside any applicable statutory cancellation period, the customer is responsible for return shipping costs.
- UK customers may return an eligible item by post at their own cost after receiving return instructions from Wolfer Sports.
- Alternatively, UK customers may drop off an approved eligible return at the Wolfer Cricket Outlet, Maidenhead . Please contact us and obtain return approval before visiting or dropping off an item.
- UK customers using a statutory cancellation right may have additional protections, including refund rights relating to standard outbound delivery charges, as required by applicable law.
- Customers are responsible for the direct cost of returning an item for a change of mind unless Wolfer Sports has agreed otherwise or applicable law requires otherwise.
International Orders Outside India & the UK
- For change-of-mind returns, the customer is responsible for return shipping, insurance, customs paperwork, duties, taxes and any other return-related costs.
- Where permitted, returned parcels should be clearly marked as “Returned Goods.” The customer remains responsible for charges caused by an incorrect declaration or incomplete documentation.
- Original outbound shipping charges, international shipping charges, duties, taxes, customs fees and clearance charges are non-refundable for change-of-mind returns unless applicable law requires otherwise.
If Wolfer Sports confirms that an item is faulty, incorrect, damaged in transit or materially different from its description, we will cover reasonable return shipping costs or provide suitable return instructions.
Return Request Process
- Contact us through our Contact Us page, email care@wolfersports.com, or chat with us on WhatsApp.
- Include your order number, the product name, the reason for your return and clear photos or videos where relevant.
- Wait for our team to review your request and send you the correct return instructions or return authorisation details.
- For approved UK returns, you may return an item by post at your own cost or arrange a drop-off at the Wolfer Cricket Outlet, Maidenhead .
- Package the item securely and use a tracked, insured return method where appropriate. You are responsible for the item until it is received by Wolfer Sports.
- Do not send an item back without authorisation or to an address other than the one provided by our team.
We aim to respond within 24 to 48 hours. Unauthorised returns or items sent to an incorrect address may not be accepted or may be returned at the customer’s cost.
If Wolfer Sports Is at Fault
Please contact us promptly if you receive a product that is faulty, incorrect, damaged in transit or materially different from what you ordered or approved.
- Include your order number, a clear description of the issue and photos or videos where relevant.
- For visible transit damage, please retain the original packaging and share clear photos. An unboxing video is strongly recommended because it helps us assess the claim quickly.
- Do not continue using an item that you believe may be faulty or unsafe.
- We may request the product be returned for inspection before confirming the resolution.
- Where a claim is approved, we may provide a replacement, repair, refund or another appropriate resolution in line with applicable law.
Fair Use of This Policy
We reserve the right to inspect all returned products and to investigate return requests where we reasonably suspect misuse, fraud, false claims, excessive returns, product substitution, missing components or intentional damage.
We may refuse a return or restrict future voluntary returns where a request does not comply with this policy. This does not affect valid consumer rights under applicable law.
Inspection & Refund Timeline
- Once your return is received, we will inspect the item to confirm that it meets this policy.
- We will notify you of the outcome after the inspection is complete.
- If approved, refunds are normally processed to the original payment method within 3 to 5 business days after approval.
- Your bank, card issuer or payment provider may require additional time to display the refund in your account.
- If a return is not approved, we will contact you regarding the next steps. Return shipping costs may apply if you ask us to send the item back to you.
For refund information and product-fault remedies, please also read our Refund Policy and Replacement Policy.
Related Policies
Shipping Policy • Refund Policy • Replacement Policy • Terms & Conditions • Privacy Policy
Questions about a return? Please contact Wolfer Sports or email care@wolfersports.com.
