Returns & Refunds
Last updated: 30 October 2026
Every Wolfer product is checked by hand before it leaves us. If it's not right for you, here are your options.
Refund
- To your original payment method
- UK, EU and India orders
- Unused, in original packaging
Store credit
- Credit that never expires
- Use it on anything in store
- Available worldwide
Free returns & exchanges
- At the Wolfer Cricket Outlet, Maidenhead
- Swap sizes on the spot
- Subject to stock
Your Return Options
- Within 30 days of delivery: a refund to your original payment method, for orders delivered to the UK, EU and India.
- Within 60 days of delivery: store credit for the full item value. Your credit never expires and can be used on anything at Wolfer.
- Orders delivered outside the UK, EU and India: returns within 60 days receive store credit.
- Delivery charges are not refunded, except where the law requires (see the UK & EU note below).
What can be returned
- Items must be unused and in their original condition and packaging, with tags, covers and any free items included.
- Cricket bats: please don't knock in, oil, tape, fit a toe guard or play with a bat until you are sure you are keeping it. Natural differences in grain and colour between bats are not faults.
- Not returnable: custom and personalised items, used items, and sealed protective items (such as abdominal guards and mouthguards) once the seal is broken.
UK & EU customers: you also have a legal right to cancel within 14 days of delivery without giving a reason. You must send the item back within 14 days of telling us, and we refund the price and the standard delivery charge to your original payment method. You can open and inspect an item as you would in a shop. If it has been used beyond that, for example a bat that has been knocked in or played with, we may reduce your refund by the loss in value, up to its full price.
Need a Different Size?
- In store: exchange for free at the Wolfer Cricket Outlet, Maidenhead.
- By post: we exchange sizes or variants, and you pay the shipping both ways.
- Exchanges are subject to stock and follow the same conditions as returns.
Sending It Back
You arrange and pay for return shipping. Please use a tracked service and keep your proof of postage. International returns should be marked "Returned Goods", and you pay any return duties or fees.
If an item is faulty, wrong or damaged, we pay the return shipping.
Custom & Personalised Items
Custom bats, custom jerseys and anything with names, numbers or printing are made to your approved design, so they cannot be returned, refunded or exchanged for a change of mind.
- Design changes are free until you approve the final design.
- We ask for your approval at each stage before production continues.
- If what you receive is different from what you approved, or faulty, we will put it right.
Changed Your Mind Before It Ships?
You can cancel an in-stock order free of charge before it is dispatched, and a custom order before you approve the final design. Email us as soon as possible.
If We Got Something Wrong
If your item is faulty, incorrect, damaged in transit or not as described, email care@wolfersports.com with your order number and photos. We may ask you to send it back so we can check it, and we pay the return shipping.
- Once confirmed, we will replace, repair or refund it. If a replacement is out of stock, you can choose a suitable alternative or a refund.
- Cricket bats: English Willow is a natural material. Surface cracks, seam marks and wear from normal play are not, on their own, manufacturing defects. Finish knocking your bat in with an old ball before match use, and fit a toe guard and anti-scuff sheet.
- Helmets and protective gear: if you have any safety concern, stop using the item straight away and contact us.
UK customers: within 30 days of delivery, you can choose a full refund or a replacement for a faulty item. After 30 days, we will repair or replace it, and if that does not fix the problem, refund you. Your statutory rights are not affected by this policy.
Starting a Return
- Email care@wolfersports.com or WhatsApp us with your order number, and tell us whether you would like a refund, store credit or exchange.
- We reply within 24 to 48 hours with the return address. Please don't send items back without it.
- Once the item arrives, we check it and email you the outcome.
- Refunds go to your original payment method within 3 to 5 working days of approval, and never later than 14 days after we receive the item. Your bank may take a few more days to show it.
- Store credit is emailed to you as a code that never expires. It cannot be exchanged for cash.
We may decline returns that don't meet this policy, or that show signs of misuse or a switched product. This does not affect your legal rights.
