Refund Policy
At Wolfer Sports, we want you to shop with confidence. This Refund Policy explains when a refund, exchange or replacement may be available for cricket bats, jerseys, kits, protective gear and accessories purchased from our website.
Nothing in this policy limits any rights you may have under applicable consumer law. For delivery-related information, please see our Shipping & Delivery Policy.
Returns & Refund Eligibility
- You may request a return for an eligible, unused item within 30 days of delivery.
- To be eligible for a change-of-mind return, the item must be unused, in its original condition, and returned with original tags, packaging and included accessories.
- Items returned without original packaging, with signs of use, damage after delivery or alteration may not be eligible for a refund.
- Approved refunds are issued to the original payment method unless you specifically agree to store credit or another alternative resolution.
- If an item is faulty, damaged in transit, incorrect or materially different from its description, please contact us promptly. You may be eligible for a replacement, repair or refund.
Custom-Made & Personalised Items
Our custom-made cricket bats and custom jerseys are made specifically to your order.
- Custom-made or personalised products cannot be returned for a change of mind once production has started.
- If Wolfer Sports has made an error, the item is faulty, the wrong item was supplied, or the product does not match the approved specification, please contact us for an appropriate resolution.
- Final-sale items may not be eligible for change-of-mind returns where clearly marked at the time of purchase. This does not affect rights relating to faulty, incorrect or misdescribed items.
Before Dispatch
You may request to cancel an order before it has been dispatched. Please contact us as soon as possible because orders may move quickly into processing or production.
Custom-made or personalised orders may only be cancelled before production has started. If production has already begun, cancellation may not be possible.
For full cancellation terms, please see our Terms & Conditions.
When Change-of-Mind Refunds May Not Apply
- More than 30 days have passed since delivery of the item.
- The item has been used, washed, worn, altered, damaged after delivery or is not in a resalable condition.
- Original tags, packaging, accessories or included items are missing.
- The item is a custom-made or personalised product and production has started.
- The item was clearly marked as final sale at the time of purchase, except where the item is faulty, incorrect or materially different from its description.
A purchase made using store credit may be refunded back to store credit, where permitted by applicable law.
How to Request a Refund
- Contact us through our Contact Us page, email care@wolfersports.com, or chat with us on WhatsApp.
- Include your order number, the item name, the reason for the request and clear photos or videos where relevant.
- Please contact us before sending any item back. We will provide return instructions after reviewing your request.
- For transit damage, we strongly recommend sharing an unboxing video and clear images of the outer packaging and product as soon as possible after delivery.
We aim to respond within 24 to 48 hours.
Refund Method & Timeline
- Once your returned item is received and inspected, we will notify you of the outcome of your request.
- If approved, refunds are normally processed to the original payment method within 3 to 5 business days after approval.
- Your bank, card issuer or payment provider may require additional time to show the refund in your account.
- For confirmed faulty, damaged, incorrect or misdescribed items, Wolfer Sports will cover reasonable return shipping costs.
- For eligible change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.
For issues relating to defective, damaged or incorrect products, please also see our Replacement Policy.
Related Policies
Shipping Policy • Refund Policy • Replacement Policy • Terms & Conditions • Privacy Policy
Questions about a refund? Please contact Wolfer Sports or email care@wolfersports.com.
