Shipping & Delivery Policy
Wolfer Sports ships cricket bats, jerseys, kits, protective gear and accessories worldwide. We work with reliable delivery partners to help ensure your order reaches you safely and securely.
This policy explains processing, dispatch, delivery charges, tracking, customs and delays for orders shipped to India, the United Kingdom and the rest of the world. Delivery estimates may vary by product, destination, carrier service and customs requirements.
Processing & Dispatch
Dispatch times begin after your order, payment and any required delivery or product details have been confirmed. Dispatch times are estimates and are separate from carrier transit times.
- In-stock products: Usually dispatched within 24 to 48 hours after quality checks and packing.
- Custom-made cricket bats and custom jerseys: Usually dispatched within 15 days after required specifications, artwork and approvals have been received.
- Club, teamwear and bulk orders: Dispatch timing is confirmed separately based on product specifications, artwork approval, quantity, material availability and production requirements.
Custom products are made specifically to your approved requirements. Once production has started, custom-made items cannot generally be cancelled or returned for a change of mind. This does not affect your rights if an item is faulty, incorrect, damaged in transit or materially different from the approved specification.
Where We Deliver
We ship worldwide using delivery partners selected for the destination and service level. Available shipping methods, charges and estimated delivery times are shown at checkout where applicable.
Delivery estimates begin after dispatch. Carrier operations, customs clearance, local delivery conditions, weather and events outside our reasonable control may affect the final delivery date.
Orders Delivered Within India
- Shipping is free on eligible orders delivered within India.
- In-stock products are usually dispatched within 24 to 48 hours after quality checks and packing.
- Tracking details are shared after dispatch where available.
- Cash on Delivery is currently unavailable.
- Delivery timing depends on the delivery address, selected carrier service and serviceability of the destination.
If you receive an incorrect, damaged or faulty item, please contact us promptly and review our Refund Policy and Replacement Policy.
Orders Delivered Within the UK
- Shipping is free on eligible orders delivered within the United Kingdom.
- In-stock products are usually dispatched within 24 to 48 hours after quality checks and packing.
- Custom-made products are generally dispatched within 15 days after required specifications and approvals are received.
- Tracking details are shared after dispatch where available.
- Delivery dates shown at checkout or otherwise agreed with you are estimates unless expressly confirmed as guaranteed.
UK customers may have additional statutory rights relating to cancellation, faulty goods and delayed delivery. For return and cancellation information, please read our Refund Policy and Terms & Conditions.
International Orders
- We ship to many international destinations outside India and the UK.
- International shipping charges are calculated and displayed at checkout where available.
- Delivery time varies by destination, carrier service, border controls and customs processing.
- Tracking details are shared after dispatch where available.
- Some destinations may have shipping restrictions, service limitations or additional delivery requirements.
Taxes, Duties & Clearance
International customers are responsible for any applicable customs duties, import taxes, clearance fees, brokerage charges or other destination-country charges unless expressly stated otherwise at checkout.
Customs authorities may delay, inspect or hold a shipment. Wolfer Sports cannot control customs processes or guarantee that import charges will not apply.
If a shipment is returned due to unpaid duties, taxes, failed delivery or refusal to accept delivery, reasonable return-shipping and handling costs may be deducted from any refund where permitted by law.
Shipping Charges
- Shipping is free on eligible orders delivered within India and the UK.
- International shipping costs are calculated at checkout where available.
- Express delivery may be available at an additional cost for selected destinations and products.
- Cash on Delivery is currently unavailable.
- Return shipping for a change-of-mind return is generally paid by the customer unless applicable law requires otherwise.
Order Tracking
Once your order has been dispatched, we will send available tracking details to the email address provided at checkout.
If you cannot find your tracking details, please contact us with your order number.
Address Accuracy & Delivery Attempts
- Please provide a complete and accurate delivery address, postal code and contact details at checkout.
- Wolfer Sports is not responsible for delays, failed deliveries or additional charges caused by an incorrect or incomplete address provided by the customer.
- If an order is returned because of an incorrect address, failed delivery attempt, refusal to accept delivery or failure to pay applicable duties or taxes, additional shipping charges may apply before the order can be resent.
- Please inspect your package promptly after delivery. If you believe an item was damaged in transit, contact us as soon as possible and retain the packaging where possible.
- For visible transit damage, we strongly recommend sharing an unboxing video and clear photographs of the outer packaging and product.
Possible Delays
Dispatch or delivery may take longer during peak seasons, public holidays, severe weather, carrier disruptions, customs inspections, supply-chain interruptions, labour actions or other unforeseen events.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed using the contact details provided at checkout.
For return, refund, faulty-product and replacement information, please see our Refund Policy and Replacement Policy.
Shipping Support
Need help before or after placing an order? Please contact Wolfer Sports, email care@wolfersports.com, or chat with us on WhatsApp.
We aim to respond within 24 to 48 hours.
Related Policies
Shipping Policy • Refund Policy • Replacement Policy • Terms & Conditions • Privacy Policy
