Privacy Policy
At Wolfer Sports, we respect your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit wolfersports.com, place an order, contact us, subscribe to marketing communications or otherwise interact with our website and services.
By using our website or purchasing from us, you acknowledge the practices described in this policy. Nothing in this policy limits any rights you may have under applicable data-protection or consumer law.
What We Collect
- Personal and contact details: Your name, billing address, delivery address, email address, telephone number and other contact information you provide.
- Order and transaction details: Products ordered, order number, order value, payment status, delivery details, return or refund requests and communications about your order.
- Payment information: Payments are processed through third-party payment providers. We do not intentionally store complete card or bank-payment details on our own systems.
- Account and customer-support information: Information you provide when creating an account, contacting us by email, using our contact form, or communicating with us through WhatsApp or other support channels.
- Website and device information: IP address, browser type, device information, pages viewed, referral source, approximate location, session activity and interaction data collected through cookies and similar technologies.
- Marketing preferences: Your preferences for receiving email, SMS, WhatsApp or other promotional communications from Wolfer Sports.
How Your Data Is Used
- To process payments, fulfil orders, arrange delivery and provide customer support.
- To communicate with you about your order, dispatch, tracking, returns, exchanges, refunds or replacements.
- To manage your account, verify transactions and help prevent fraud, misuse or unauthorised activity.
- To improve our website, products, customer experience, website performance and marketing effectiveness.
- To send product updates, offers and promotional communications where you have opted in or where otherwise permitted by applicable law.
- To comply with legal, tax, accounting, regulatory and record-keeping obligations.
We process personal information only where we have an appropriate legal basis, such as performing a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where required.
Who We Share Data With
We do not sell or rent your personal information to third parties.
We may share information only where necessary with trusted service providers, including:
- Payment processors and payment-gateway providers.
- Shipping, courier, logistics and fulfilment partners.
- Website-hosting, ecommerce, security, analytics and technical-service providers.
- Email, SMS, WhatsApp, customer-support and marketing-platform providers.
- Professional advisers, insurers, banks, auditors or authorities where required by law or necessary to protect our rights.
International Transfers
Because we serve customers worldwide and use service providers that may operate internationally, your personal information may be processed outside your country of residence.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.
Cookies & Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance and measure marketing activity.
- Essential cookies: Help the website function, including cart, checkout, security and account-related features.
- Analytics cookies: Help us understand how visitors use the site so we can improve content, performance and usability.
- Marketing cookies: May help us measure advertising performance and show more relevant advertising, where permitted.
You can manage or delete cookies through your browser settings. If you disable certain cookies, some website features may not function properly.
How We Protect & Retain Data
We use reasonable technical and organisational measures designed to protect personal information, including secure website connections, access controls, reputable service providers and measures intended to reduce the risk of unauthorised access, loss, misuse or disclosure.
No online system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored through our website.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, legal, tax, accounting, fraud-prevention and dispute-resolution requirements. We may retain information for longer where required or permitted by law.
Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information in certain circumstances.
- Withdraw consent for processing where our processing is based on consent.
- Object to or request restriction of certain processing activities where applicable.
- Request a copy or transfer of certain personal information where applicable.
- Unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.
To make a privacy request, email care@wolfersports.com with the subject line “Privacy Request,” or use our Contact Us page. We may request information to verify your identity before processing a request.
Marketing Communications
We may send you news, product launches, offers and other promotional communications if you opt in or if otherwise permitted by applicable law.
You can opt out of marketing communications at any time by using the unsubscribe option in the relevant message or by contacting care@wolfersports.com. Opting out of marketing will not stop important service or order-related messages.
Children's Privacy & Policy Updates
Our website and products are not intended for children to purchase without the involvement of a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law.
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version will always be available on this page, and the updated policy takes effect when posted unless otherwise stated.
Privacy Questions & Complaints
For questions, concerns, consent withdrawal or privacy-related requests, please contact us:
- Email: care@wolfersports.com
- Contact page: wolfersports.com/contact-us
- WhatsApp: Chat with Wolfer Sports
If you are based in the UK and believe we have not handled your information appropriately, you may also have the right to raise a concern with the UK Information Commissioner's Office.
Related Policies
Shipping Policy • Refund Policy • Replacement Policy • Terms & Conditions • Privacy Policy
For order-related support, please contact Wolfer Sports.
