Replacement Policy
At Wolfer Sports, we stand behind the quality of our cricket gear. If you receive an item that is faulty, damaged in transit, incorrect or materially different from what you ordered, we will review your request and provide an appropriate resolution.
This policy explains how we handle replacements for cricket bats, jerseys, protective gear, bags, accessories and custom-made products. Nothing in this policy limits any rights you may have under applicable consumer law.
When a Replacement May Be Available
- You received the wrong item, size, variant or product.
- Your product arrived damaged in transit.
- Your product has a genuine manufacturing defect or fault.
- The product is materially different from its description or approved specification.
- You need to exchange an eligible, unused item for another size or variant, subject to availability and our Refund Policy.
Please report visible transit damage as soon as possible after delivery. We strongly recommend sharing an unboxing video and clear photos of the outer packaging and item, as this helps us resolve damage claims faster.
Replacement Conditions
- Please contact us before returning any item. We will provide return or replacement instructions after reviewing your request.
- For size, variant or change-of-mind exchanges, the product must be unused, unwashed, unaltered and returned with original tags, accessories and packaging.
- For faulty, incorrect or transit-damaged items, please provide your order number and clear photos or videos where relevant.
- We may request that the item be returned for inspection before approving a replacement, repair or refund.
- We may offer a replacement, repair, refund or another appropriate resolution depending on the issue, stock availability and applicable law.
Custom-Made Gear
Our custom-made cricket bats and custom jerseys are created specifically for your order.
Custom-made items are not eligible for change-of-mind replacement once production has started. However, if an item is faulty, incorrect, damaged in transit or does not match the approved specification, please contact us promptly so we can review it.
Product-Specific Guidance
Cricket Bats
Cricket bats are natural wood products, and grain, colour, weight distribution and performance can vary. To help maximise durability, use a toe guard and appropriate bat tape where needed, and ensure the bat is properly knocked in before full-power use unless it has been professionally pre-knocked in.
Helmets & Protective Gear
If you have a safety concern or believe a helmet or protective item may be defective, stop using it immediately and contact us.
Apparel, Bags & Accessories
Genuine manufacturing issues, such as loose stitching, fabric faults, incorrect branding or an incorrect item, may be eligible for replacement or another appropriate remedy.
Cricket Balls
If you believe a cricket ball has a manufacturing defect, please contact us with your order details and clear photographs for review.
How to Request a Replacement
- Contact us through our Contact Us page, email care@wolfersports.com, or chat with us on WhatsApp.
- Include your order number, product name, a clear description of the issue and photos or videos where relevant.
- Please do not send the product back until our team provides return instructions.
- We aim to respond within 24 to 48 hours and will review the request as quickly as reasonably possible.
Replacement Shipping & Stock
- For approved faulty, incorrect or transit-damaged item claims, Wolfer Sports will cover reasonable return and replacement shipping costs.
- For approved size or variant exchanges, return shipping costs may be the customer’s responsibility unless applicable law requires otherwise.
- Replacements are subject to stock availability. If the same product is unavailable, we may offer a suitable alternative, repair, store credit or refund, subject to your rights and agreement.
- Any refund or replacement decision may require a reasonable inspection of the returned product.
For more information about return eligibility and refund timing, please see our Refund Policy.
Related Policies
Shipping Policy • Refund Policy • Replacement Policy • Terms & Conditions • Privacy Policy
Questions about a replacement? Please contact Wolfer Sports or email care@wolfersports.com.
