Returns, Exchange & Replacement Policy

Wolfer Cricket – Hassle-Free Shopping, Always

At Wolfer Cricket, we want your shopping experience to feel as smooth as your best cover drive. Every product we sell is 100% genuine, and our team is always here if you need help. Whether you’re buying a bat, jersey, or accessories, we want you to feel confident and cared for at every step.

We’ve kept our Shipping, Returns, Exchange, Cancellation and Replacement guidelines simple, clear, and customer-friendly. These may be updated from time to time, so please check this page for the latest information.

Shipping Policy

We ship across India and the UK using reliable delivery partners. Our goal is to deliver your order quickly and safely.

Quick & Easy Delivery

  • Orders are usually dispatched within 24–48 hours after quality check and packing.
  • Tracking details are shared once your parcel is dispatched.
  • Free Shipping is available on orders within India and the UK.
  • Express Delivery is available at additional cost — contact our support team for assistance.

For Custom-Made Products

  • Custom Cricket Bats — Dispatched in about 15 days.
  • Custom Jerseys — May take 15–45 days depending on style and quantity.

For any shipping-related questions, WhatsApp us at +91-9999700302.

Returns & Exchange (Simple & Stress-Free)

Easy Exchanges

  • Exchange requests can be raised within 60 days of delivery.
  • Products must be unused and returned with original tags and packaging.
  • We’ll exchange for the same item or another product of similar value.

Return Shipping

  • Return shipping cost is borne by the customer.
  • If there is a genuine manufacturing issue, we issue a coupon of equal value for future purchase.

Please contact us before sending any return — most issues are resolved easily on WhatsApp.

Unboxing Video Required

For everyone’s protection:

  • Record an unboxing video while opening your package.
  • If damage is found, share the video within 18 hours of delivery.
  • Without a video, transit-damage claims cannot be processed.

Need help? Message us at +91-9999700302.

Cancellation Policy

  • Before Dispatch: Orders can be cancelled anytime without charges.
  • After Dispatch: One-way shipping fee may apply.
  • EMI payment options are available on many products.

To cancel, message us on WhatsApp between 9 AM – 6 PM (Mon–Sat).
Cancellations are paused on Sundays and national holidays.

Replacement Policy

Cricket Bats

Bats are natural wood products and each behaves differently. To improve durability:

  • Use bat tape and toe guard
  • Knocking-in is essential before full-power shots

Helmets & Protective Gear

If you notice any safety concerns, contact us immediately — our team will assist you.

Apparel & Bags

  • Issues like loose stitching, fabric faults, or colour mismatch are eligible for replacement.
  • If the defect is genuine, we will also cover return shipping.

Cricket Balls

If anything feels unusual, share details with us for review.

General Replacement Terms

  • Products can be replaced within 60 days with original packaging.
  • Manufacturing defects are fully covered — including return shipping.
  • Custom-made products are non-returnable unless the error is from our side — in such cases, a fresh replacement is provided.

For assistance, contact us anytime at +91-9999700302.